As a practice we are constantly reviewing our appointment system to ensure that we meet the needs of our patients.
Our aim is to:
provide care to patients who have a medical problem which needs to be dealt with on the same day.
- facilitate 'continuity of care' by having sufficient appointments available to allow patients to book in advance with the GP of their choice.
Please call appointments on 01736 710505 to book an appointment with a doctor or nurse. Lines are open from 08:00 Monday to Friday.
All patients registered at Marazion Surgery have a named GP. A recent Government initiative has recommended that we ensure that patients know who their named doctor is. You will be told this when you register, or if you are not sure please ask a member of staff. You may request an appointment with the doctor of your choice, if that doctor is not available you will be offered an appointment with another doctor or you may choose to ring another day.
When booking appointments, our trained reception team will ask a number of questions. Asking these questions will ensure that we can get the right type of help for you quickly from the most appropriate member of our practice team. This type of appointment system is called Active Signposting and has been designed using NHS England guidance.
This system has been put into place by the GP Partners so we can get the right type of help for you as quickly as possible. When you contact the surgery our trained reception team will ask you for more information about the medical reason for your contact. This information will be used to direct you to the most appropriate member of our team; this may include a member of our Nursing Team, Dispensary, a Pharmacist or one of our GPs. All staff adhere to strict terms of confidentiality.
There are appointments available in the mornings and in the afternoons each day. We also offer appointments with a Doctor in the EARLY MORNING AND EVENING; these clinics are called ‘extended hours’. These are held once a week from 7.40am to 8.00am (days vary) and once a week from 6.30pm to 8.00pm (usually Mondays). If you are able to attend during usual opening hours please do not book an appointment in extended hours. Please leave these appointments for patients who cannot attend in usual surgery hours as there are a relatively small number available. There are appointments available with our Assistant Practitioner during the evening extended hours clinics.
You may book an appointment with a Doctor up to two weeks in advance. Approximately one third of each clinic is available to be booked up to two weeks beforehand, with the majority being bookable on the day of the clinic.
You can book appointments with doctors on-line, up to two weeks in advance using a system called ‘The Waiting Room’ which you can access via our website. You will need to register for this system via our website or by asking for more information from Reception. This can be accessed at any time of the day or night, not just when we are open.
If you ring on the day you require an appointment, you will normally be seen that day. We are aware that the lines tend to be busy first thing in the morning and have therefore recently increased the number of incoming lines from four to eight. We would like to reassure you that calls are answered simultaneously by four members of staff and are dealt with as efficiently as possible. (If your enquiry is not urgent, you may prefer to avoid ringing early in the mornings.)
We experience a high volume of calls first thing in the morning, which can make it difficult to get through to the surgery. If you do not need to be seen on the day you may wish to ring after 09:30 when the lines are quieter.
If you have a medical emergency and need immediate assistance you should ring 01736 710505 or dial ‘999’ and ask for the ambulance service. Please see the section entitled ‘What do I do in an emergency’ for more information.
Minor Illness Appointments
The practice nurse has undertaken specialist training and offers minor illness appointments every day; appointments are booked on the day. She deals with the majority of presenting problems without reference to a doctor. She is able to prescribe the full range of medications. Conditions such as those listed below will be treated and prescriptions provided as necessary:
- Upper respiratory conditions – coughs, colds, flu, sore throats, sinusitis, earache, hayfever, ear infections, chest infections, tonsillitis
- Ophthalmic conditions – conjunctivitis, styes, sore eyes
- Gynaecological conditions – thrush, vaginal discharge
- Urological conditions – urine infection
- Emergency Contraception, follow up for contraception and advice
- Dermatological conditions – skin rash, insect bites, eczema, wounds, burns
- Exacerbations –COPD, Asthma
- Diabetic problems
Telephone Consultations – Doctor or Practice Nurse
You can book a telephone consultation with a doctor or nurse; please ring 01736 710505 and the receptionist will take your details. The doctor will ring you as close to the agreed time as possible on the telephone number you have given. The nurse will ring you back between patients. You can arrange a telephone consultation up to two days in advance.
Private Medical Examinations
Please speak to a receptionist to arrange a private medical examination, such as for HGV or DVLA; these can not be fitted in during an NHS Clinic.
How long is my consultation with the doctor? An appointment with a doctor is usually for ten minutes.
If you are attending with more than one issue or concern, please let the doctor know at the beginning of your consultation. This will allow the doctor to prioritise which issue is of most concern in case there is not enough time to deal with everything. If you are asked to attend for another consultation to deal with further issues as there is not enough time to deal with them properly, please do not be offended.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.