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Friends & Family Test Results

These have now moved to our NEWS feed.

Friends & Family Test - June 2018

In June 2018 we had a total of 46 responses; 42 said that they were ‘EXTREMELY LIKELY’, 3 said that they were ‘LIKELY’, and 1 said that they were neither likely nor unlikely to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Because all the team are just brilliant!
  • Always able to see someone when I needed to
  • When asked if I could be seen by Mrs Hatton, reception staff were very helpful even though I was booked to see another nurse by mistake, on telephoning surgery
  • Extremely helpful receptionists, thorough nursing, went the extra mile to help. Thank you.
  • I do feel that it would be better if the appointments were shown on the TV screen as the voices tend to echo (This should happen – we will look into this.)
  • Just made an enquiry and was immediately given ECG test, then saw the doctor, then sent for a chest x-ray – all on the same day. Appointments for monitor and blood tests the following week. Brilliant service! First Class.
  • All the doctors have time for you and listen to your needs. The nurses, office staff and especially the dispensary ladies are lovely. Nothing is too much trouble for anybody at Marazion surgery. Top marks to all.
  • All the staff I have had dealings with were very helpful, efficient and professional in their approach. I would highly recommend.
  • Always a pleasant experience. Friendly staff.
    Always excellent service
  • Dr Sugrue listens carefully and explains well
  • Great that you can phone in the morning, first thing, and get to see a doctor same day.
  • I have recently suffered severe health problems and have found Dr Walden to be a superb GP. Understanding, approachable and very capable. The whole staff are a credit to the practice and I would not register elsewhere unless forced to do so.
  • It's a very caring doctors
  • Shingles vac. is good and seen on time.
  • Since we moved to Goldsithney in February 2010 we think we have experienced excellent care from Marazion surgery and after I was diagnosed with lymphoma in February 2016 all the staff I've been in contact with have been caring and kind.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - May 2018

In May 2018 we had a total of 20 responses; 18 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’, and 1 said that they were neither likely nor unlikely to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Very polite staff
  • Marazion Surgery and all its staff have been highly supportive over the 20 years I (and my then young children) have been coming here. I always get an appointment on the day and where possible my work commitments are taken into consideration. Doctors have been informative and despite the time pressures, thorough and supportive with tests and follow up. Fantastic Practice.
  • I am always very happy with Marazion Surgery.
  • Everything has been good.
  • I would recommend this surgery to anyone.       Such lovely staff at the reception and Dr Killeen who I see, she can’t do enough to help. She is wonderful and all the rest of the doctors. Highly rate everyone.
  • Dr Sugrue and Dr Gambles are very good here, especially at this surgery.
  • Friendly Practice and the doctors are very good.
  • Short wait. Dr Robbins listened and treated me like an intelligent adult – very pleased. Also received a smile from the reception staff. Thank you all.
  • Have been very well looked after by all staff on reception and doctors and nurses, and have been able to get appointments on the day.
  • The doctors, the nurses and the staff are very helpful, always pleased to see you. Surgery is spotless.
  • The attachment of a blood pressure monitor was an outreach that I was too apathetic to initiate.
  • Seen on time and procedure done efficiently and pleasantly.
  • Marazion Surgery is the best place to go to see a doctor or nurse, Dr Walden is amazing, he is so caring, the nurses are good as well. Marazion is Superb.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - March 2018

In March 2018 we had a total of 4 responses; 3 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • A very efficiently run Practice.  Always helpful.
  • We are so lucky to live within the catchment area of this Practice because we are always so well looked after.  At the moment I'm undergoing investigation for a health issue and Dr Sugrue has been wonderful, just what I needed because I've been so scared and I'm so grateful for his kindness, patience and understanding.
  • When I phoned this morning for an appointment, the lady I spoke to was extremely helpful and cheerful.  I later discovered it was Sophie.
  • Always helpful.

Thank you very much for taking the time to complete these slips. We appreciate your support. We think there were less slips than usual completed in March as the Spring Raffle was displayed in front of the box!

Friends & Family Test - February 2018

In February 2018 we had a total of 14 responses; 12 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Because the staff are so nice
  • Because your service is second to none, especially all nurses, they are great
  • Helpful regarding appointments. Professional approach and sensitive.
  • It’s an excellent surgery and I would recommend it as it was recommended to me. Thank you.
  • In praise of efficient, professional and friendly staff. Once again I would like to congratulate Marazion Practice on its staff. I came in to enquire about a repeat prescription and was given prompt advice and it was immediately passed on. I received a blood test appointment for the next day at reception. I feel very fortunate to be in such an efficient Practice. Thank you for our kindness.
  • Have never had a problem, very good service, very friendly reception, always managed to book an appointment on the day I rang with my personal doctor, always.
  • I have used this surgery for many many years and have always felt that the service is excellent. Receptionist Sophie is always welcoming and charming.
  • The staff are welcoming and cheery.
  • I am very happy with this surgery; would not chose any other staff, very helpful and friendly.
  • Please can the TV be brought back and if that is not possible can the radio be taken off Radio Cornwall as Lawrence Reed at lunchtime is offensive and does not help to reduce stress before visiting the GP. (We have changed the radio station to Pirate FM)
  • Never had a reason to complain. Appointment time good. A good team of doctors and nurses.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - January 2018

In January 2018 we had a total of 30 responses; 28 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • I have always found it easy to get an appointment and the doctors are efficient and courteous
  • I was seen as a temporary patient and so thankful for seeing me so quickly. All staff were most helpful.
  • Friendly and helpful staff, always able to get an appointment, invaluable pharmacy on site, very high standard of care.
  • Staff are friendly yet professional. Having seen several practice GPs, all are excellent and really listen to you, remembering details about you and making you feel at ease. 10mins is not enough (not your fault).
  • Just registered with Practice, having moved from Sussex to live with my daughter. I found the staff so very friendly and helpful - could not have wished for a better greeting and service, so efficient.
  • My thanks seems so small compared to all you’ve done, to all the staff, many good deeds, a million thanks for going that extra mile.
  • Everybody should have a Sophie – Sunshine to the Practice.
  • Lovely helpful staff and doctors. Main problem is phone service, cannot get through to reception and prescriptions.
  • Lee was so lovely and helpful. We are really happy; fitting mum in within an hour to see a nurse so a big thanks Lee.
  • Have always found it extremely easy to make an immediate appointment if necessary and all the staff very accommodating and understanding, it does make such a difference.
  • Always receive professional, kind treatment with great after-care and results.
  • Excellent service, kind, considerate, going beyond call of duty.
  • Staff and doctors most obliging, always manage to get appointments, follow ups always kept.
  • Very helpful, very friendly, recommend this surgery as the best doctors and receptionists
  • I have just moved to this area and registered with your practice and have found everyone very helpful.
  • Because of the close personal attention awarded to me as a result of only seeing one doctor, the same each time. The dreadful automatic voice on the telephone service is enough to put you off!
  • I’ve never had a bad experience at this surgery – It’s amazing!
  • All staff very considerate and helpful – always singing your praises.
  • Excellent practice – efficient, friendly first class attention from all sections

There were two comments about the telephone system and we are pleased to let you know that we are hoping to replace and update our telephone system in the near future.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - December 2017

In December 2017 we had a total of 3 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • I’ve always had a good service and respect.
  • So friendly. Can always get an appointment on the day. Fabulous nurses and expert recognition of acute illness in an emergency. Thank you.
  • Lovely to have all in one place. All staff are friendly, helpful and a delight to deal with.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - November 2017

In November 2017 we had a total of 8 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • This surgery has been consistently kind and accommodating towards us. We have been at this practice since 1986 – like fine wine the service just gets better and better! Thank you.
  • I have no problem at all with the service and help from all the doctors and nurses. The only thing missing is magazines to read, there used to be plenty. (Unfortunately we are not allowed to have magazines in the waiting room any more due to the risk of spreading infectious conditions.)
  • You are always welcoming and considerate. After a really challenging year for our family, we feel we can still come in supported and judgement-free.
  • Everybody is most helpful.
  • They are very kind.
  • Friendly and professional staff, excellent facilities.
  • You look after your patients very well, that will always be my main goal, very good and helpful.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - October 2017

In October 2017 we had a total of 32 responses; 27 said that they were ‘EXTREMELY LIKELY’ and 5 said they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Doctor very helpful in explaining and confident.
  • Always easy to book an appointment, and always friendly and helpful.
  • Good service under pressure!
  • Everyone is helpful. The doctors available at all times; efficient, helpful and good listeners. Well done. Perhaps the pharmacy could be a bit more polite sometimes. Wonderful NHS.
  • I have always received prompt and helpful response to any concerns. Good telephone service. Excellent care with elderly relatives.
  • Clinicians are extremely professional and very helpful.
  • Staff excellent.
  • Ease of getting appointments when required.
  • Very positive doctors and charming and compassionate staff at reception.
  • I have just had my blood samples taken by one of your medial staff, Helen Green. What a lovely lady, so helpful on my questions to her and what a wonderful attitude to life; very professional.
  • Good practice all round; easy to get seen and professional.
  • I have been with this Practice for many years and always had professional and friendly help, whoever I have had an appointment with.
  • Great service from all. Doctors are very helpful.
  • I have always had excellent friendly treatment. There are several lady doctors which is good for me.
  • Friendly practice and Dr Sugrue has always been very understanding and professional.
  • Always found it easy to get an appointment. I like the doctors, pharmacy and it is easy to park.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - September 2017

In September 2017 we had a total of 87 responses; 75 said that they were ‘EXTREMELY LIKELY’ and 11 said they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Both my husband and I are very pleased and grateful for the help, support, advice and professional service we receive from all the staff and the kind doctors, thank you.
  • Prompt attention, ability to book an appointment on the day, telephone appointments, helpful polite receptionists and kind efficient nurses.
  • I am extremely happy with the attention and service I have received from the receptionists, nurses and doctors – also one working under tremendous pressure.
  • ‘Cos you get things done! All the staff are excellent.
  • All staff, GPs, nurses and receptionists work to a very high standard, you never feel rushed and feel confident when you leave, wonderful, thank you.
  • Excellent service. I made no prior appointment I just walked in, was given registration forms to fill in and was given an appointment the same day. I thought I would have to come back another day but no I was attended to by a very understanding doctor. The reception staff were excellent and very accommodating. Very professional surgery, prompt service, even my prescription was dealt with quickly. I would definitely recommend this surgery.
  • I have always been treated very well at this surgery. Any problems have always been followed up when necessary. Every doctor has been courteous and sympathetic. What more could we ask?
  • This surgery is actually my parent’s surgery but as I attend most appointments with them I would highly recommend you to family and friends as the care they have received has been exemplary.
  • I have always been treated with respect, listened to; also living over a mile away it is so convenient to have prescriptions presented at the surgery. Also have always been able to get an appointment on the same day when phoning, usually with the doctor of choice.
  • My husband and I have been with your surgery for about 17 years. We have always found all doctors and staff at the surgery very helpful and polite, and we have received excellent service throughout that time. Thank you all very much.
  • We have a wonderful surgery; everyone is always kind when there is a problem. Family up country say we are so lucky and could not believe the service they were given.
  • One patient said that they were ‘neither likely nor unlikely’ to recommend us – they had never had to book an appointment with a doctor!

There were too many fantastic comments to quote them all, however they included:

Efficient – Friendly – Outstanding – Very well organised – Wonderful – Respectful - Understanding – Welcoming – Easy Access with Parking – Professional – Helpful Excellent – Polite – Good Atmosphere – Caring – Listening – Thorough – Interested - Service with a Smile – Wonderful – Trust the Doctors – Impressive – Agreeable – Kind - Considerate – Convenient – A+++++ – Brilliant – Prompt – Compassionate – Thank you

Thank you very much for taking the time to complete these slips. We appreciate your support.  

Friends & Family Test - August 2017

In August 2017 we had a total of 8 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Because all the doctors and staff are brilliant!
  • I ring at 8.15am. I see a doctor before lunchtime. Whoever I see is caring and professional. I always feel better afterwards. Doctors and nurses, even the lady who takes my blood doesn’t make me cry anymore! Brilliantly run surgery.
  • Have no complaints concerning service from this surgery. Very very pleased with all my ongoing treatment. Only recently met Dr Blight, what a lovely man. Very observant, excellent qualities to listening and sharing information. Very positive. Even though there was a 30min wait it was worth it! We all need to look after doctors like this. Fantastic team of doctors, nurses, receptionists and pharmacy staff.
  • Efficient, consistently welcoming.
  • Fantastic nursing team, very kind and compassionate whilst dealing with my wound dressing, great service from nursing through to bookers.
  • Friendly, professional and prompt treatment for my elderly mother. Thank you.
  • I have been with this Practice since a child, and my mum who was disabled with arthritis, and will recommend the Practice as professional, sympathetic and professional.
  • Have always found staff and doctors very friendly and helpful. Doctors very caring.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - July 2017

In July 2017 we had a total of 9 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • After 46 years I have always been able to see a doctor whenever I needed one. Everyone in the surgery is helpful and courteous.
  • 28 years of excellent service!
  • Easy to obtain appointments. All the doctors that I have seen have been very understanding and helpful.
  • Always delightful reception.
  • Have been with different surgeries over the years and this is by far the best – why? – because all the staff are happy, polite, helpful, accommodating and very professional.
  • Phoned in the afternoon at 3.10pm. Very prompt answer and receptionist very kind and helpful. Appointment made to see doctor and was seen within 45minutes of my call. Out in ten minutes with my prescribed medicine. Fantastic service. Everyone so kind and helpful and all make a wonderful team. Many thanks.
  • I needed a routine appointment with Dr Murphy. Sophie arranged one immediately with no wait as I was unable to call from home and it was urgent.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test June 2017

 

In June 2017 we had a total of 6 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Congratulations! If I had a gold star award I would give it to you. I have never in all my 62 years received such caring, no difficulty, service. I needed a rush order of painkillers for my daughter who has just had a double mastectomy and your staff (the Receptionists and the Dispensers) did their utmost to help me. Thank you so much.
  •  
  • Experienced GPs who appear to be able to give world class service. This is no doubt helped by working with colleagues who come across as well informed and efficient (front of house and admin)! The environment itself is well suited – light, spacious, easy parking, good access and good provision for privacy.
  •  
  • I have received excellent hep and treatment here. So has my husband, whohas been really ill. The Receptionists are all very helpful and kind – they seem to be better than a few years ago! The Nurses are great as well.
  •  
  • On time. Very professional.

Thank you very much for taking the time to complete these slips.  We appreciate your support. 

Friends & Family Test May 2017

In May 2017 we had a total of 17 responses; 14 said that they were ‘EXTREMELY LIKELY’ and 3 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Dr Gambles was very prompt in helping me regarding the Penzance Food Bank. A time of real need to provide a food parcel whilst Cornwall Council ‘sorted out’ housing for me and no funds available to buy the basic food essentials. The Receptionist was very helpful and kind; thank you Sharon.
  • Very nice staff.
  • This surgery does its very best to ensure its patients receive prompt attention and are always helpful.
  • All staff are understanding and an excellent service.
  • Have had excellent attention from doctors and staff over the past 16 years, thank you.
  • I have borderline personality disorder and always have found that everyone at the surgery treats me well. Dr Sugrue is amazing and patient with me. I get my prescription monthly with no hassle and the pharmacy are brilliant and patient. The reception team area always polite. I always say how good the surgery are. Thank you.
  • A suggestion: the toilet deodorant is very overwhelming and brings on an asthma attack. I have mentioned this previously, there are alternatives which don’t trigger an allergic response.
  • All staff are very friendly and helpful. It makes you feel at ease.
  • Because I like and trust all the doctors, especially Dr Killeen and Dr Gambles.
  • Very helpful staff including all members.
  • I moved to Marazion Surgery when the surgery was down at the bottom. My doctor was Dr Andrews. Very helpful. All the doctors and staff in this surgery Very very Helpful. Many many thanks to you all. Good luck to one and all.
  • Staff pleasant, helpful and do their best in accommodating everyone.
  • Very pleased with the care I have received, also the attention by all of the doctors and staff.
  • Always a great service.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - March & April 2017

In March & April 2017 we had a total of 6 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Really helpful receptionist, to help get appointments
  • Because of the excellent service throughout the surgery
  • Great GPs – feel listened to
  • Continuity of care, Superb!
  • Excellent service all round. Dr Killeen always so understanding and runs to time. Never feel rushed. Reception staff very polite and helpful. Never a problem getting an appointment
  • Due to helpful manner of all staff

Friends & Family Test - February 2017

In February 2017 we had a total of 16 responses; EVERYONE said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Able to get appointments – on the same day on request. Able to make advance appointments when advised to do so. Friendly.
  • Prompt phone answering service; appointments available; huge consideration to children; quick follow up work ie sent to Treliske that day or bloods taken by a nurse within a week; careful doctors, lots of questions.
  • This Practice is THE BEST
  • We have the most lovely care by all the doctors and nurses
  • The appointment system is organised very well. If you need an appointment on the day you can always get it. Alternatively you can always book ahead. The service, care and attention we have received is excellent and thorough.
  • Because everyone is so very kind and helpful.   Appointments are easy to get on the same day as ringing up. Great!
  • Great service from all staff always, Thank you! The lovely caring Dr Robbins is a real asset to us. We are so very blessed to have him here.
  • Always polite, efficient.
  • Polite, helpful staff. Doctors friendly and caring. Able to get appointments at convenient times. You do a brilliant job (despite the Government!)
  • Have been with the surgery for 20 years – an excellent team. Thank you.
  • Fit in quickly in multiple emergencies. Kind, caring, considerate. Clean and friendly waiting room.
  • Prompt, helpful all round surgery.
  • Brilliant attention, Dr Sugrue exceptional. Staff all cheerful.
  • We find the practice friendly, supportive and nearly always get an appointment on the day you ring up. No hesitation in recommending to others. Thank you.
  • I have always been treated by very helpful and caring doctors and nurses and would highly recommend this surgery.
  • I am almost 78years. I have been a patient at this practice for almost 10years. This is by far the VERY BEST Practice I have ever attended. All the reception/dispensary staff are helpful and kind, as are the nurses. All the doctors I have seen are not just the above, they are also thorough and diligent and I have utmost faith in their diagnosis and treatment. Thank you, thank you for being here and enabling me to feel safe!

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - January 2017

In January 2017 we had a total of 27 responses; 25 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • All very helpful and friendly
  • Excellent doctors and nurses, reception staff and pharmacy.   The best we have been registered with. The doctors are very caring and the treatment they give is first class and could not be bettered.
  • Because you’re always brilliant
  • Clean surgery
  • The entire service offered by the surgery – reception, dispensary, doctors and nurses – is faultless. Thank you all.
  • I have recently recommended the surgery to a neighbour who is unhappy with their current practice. Many reasons: Excellent care and treatment from doctors, additional facilities such as specialist nurses, healthcare assistants and dispensary on site. Plus there is parking. In addition, swift referrals to hospital specialists, health checks and monitoring of chronic conditions.
  • Very helpful – especially Jenny
  • Nothing is too much trouble from the GPs through to the reception staff.
  • All the staff were amazing and kind to me
  • Because I have received excellent care and respect from everyone at the surgery.
  • Excellent service – always able to see a doctor when needed and so good to have a pharmacy
  • Because you care for us and are always helpful – the best doctor we ever had!
  • Staff very good, never any problem. Lucky to have Marazion Surgery.
  • Very friendly and make me feel relaxed during smear test.
  • Always very helpful, happy staff, good service on the phone and in person.
  • Excellent service always. Appointments on same day as requested always. Happy staff interface. I feel ‘looked after’.
  • I have been registered with this Practice for about 20 years (with a short break due to moving area). I have always been happy with the service and care I have received.
  • Great Practice, pleasant and efficient staff.
  • Pharmacy and nurses very helpful and efficient (on the whole).
  • I find everyone very friendly and helpful.

Friends & Family Test - December 2016

In December 2016 we had a total of 2 responses; they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

Very helpful and friendly staff.

Make you feel comfortable and at ease.

Always have a good experience, everyone friendly.

Friends & Family Test - November 2016

In November 2016 we had one response; they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • The premises are always clean and tidy.  Staff at the front desk and pharmacy are outstanding and always helpful.  The medical staff and nursing staff are in our experience skilful and professional and as far as we can ascertain always competent and welcoming.  The patient is half way to being cured already!

Friends & Family Test - October 2016

In October 2016 we had a total of 30 responses; 25 said that they were ‘EXTREMELY LIKELY’ and 4 said that they were ‘likely’ and 1 said they were ‘neither likely nor unlikely’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Unhesitatingly 100% recommend – every aspect is first class
  • Efficient, Effective, Modern, Friendly
  • Extremely professional and friendly help and support – wide range of services
  • Friendly, handy, great service, easy to make appointments and pick up prescriptions
  • Service is always very good, friendly staff and more important doctors that listen
  • We have been with this Practice over 40+ years and have no complaints, been very well looked after
  • After having chest pains I have been booked in for a battery of tests quickly, very reassuring
  • Friendly and very accessible service, never had to wait more than one day for an appointment
  • I’ve been a patient almost 18 years at this surgery and have no reason to complain. The attention from the doctors, practice nurses, receptionists, dispensers, and the general hygiene is absolutely excellent. I could consider my husband and I are very fortunate to be patients here
  • I have always been treated with respect and they (all the staff) are helpful. I am under the mental health and the staff all treat me well, and are polite and efficient. I feel so secure at this surgery. Also the surgery is spotlessly clean and welcoming.
  • Excellent service for all age groups in our family – thank you
  • I have always found doctors, nurses and receptionists extremely helpful, time is never an issue and you do not feel rushed, I feel very lucky to have a good practice for my family
  • The care and efficient service/organisation; willingness to do your utmost; kindness, patience and skill of doctors; to have the team on your side when you are not functioning at your best; thank you
  • Always able to get early or late appointments (even if have to wait a little) as work full-time. Doctors have been attentive and helpful with all queries and illnesses
  • Doctors and staff have always been so helpful, very friendly surgery. You are treated as a person with kind attention and not just a name to be dealt with, thank you
  • Efficient, helpful, patient, clean premises, parking
  • Hard to see the same GP twice, especially when can’t get easily to surgery, means chronic conditions not easily sorted. One GP is not empathetic. Sometimes there are no female GPs in surgery on the day I don’t think good enough. Too many part-time GPs. Nurse care on the contrary remains exemplary. Please contact the Practice Manager as we would like the opportunity to discuss and resolve your concerns but we do not have your contact details.
  • I only come to the surgery once a year for my flu jab. Have not needed to see a doctor for years. So have no real reason to know a lot about the doctors or surgery

There are so many lovely comments it is not possible to list them all, but they include the following:   First class, efficient, helpful, parking, considerate, relaxed, friendly, exemplary, professional, make you feel relaxed, understanding, pleasant, kind, brilliant, no long waiting times, excellent, patience and consideration, respectful, secure, reassuring, listen, modern, clean…….

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - September 2016

In September 2016 we had a total of 4 responses; ALL said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

  • I have been with Marazion Surgery for 30 years or so, and the service I have received has been EXCELLENT
  • I have no complaints - always willing and cooperative
  • Absolutely nothing to complain about - totally pleased with the service we receive
  • Nice Staff, Good Doctor

Friends & Family Test - August 2016

In August 2016 we had a total of 27 responses; 20 said that they were ‘EXTREMELY LIKELY’ and 7 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Absolutely excellent service – saw us as an emergency (we are tourists!) Very friendly reception staff. Dr Gambles had an amazing manner with our daughter. Extremely attentive to the problem and gave a very full explanation. We really appreciate your help. Many thanks.
  • Service and attention could not be bettered. Excellent surgery and staff.
  • Excellent service - polite, efficient, helpful and quality at all times
  • I am always happy with the service that I receive here and thank you for all of the effort you put into your work.
  • We joined the surgery in 2000. Over the years we have always experienced help, kindness and excellent service from everyone, doctors, nurses and reception staff. We have never found fault at all!
  • I am a visitor here, but would recommend. Extremely professional and friendly service from all staff.
  • The surgery are so very helpful with anything I have to ring up for. The doctors are always so helpful and kind in explaining things – marvellous service – no complaints!
  • Have been coming here for years and have had nothing but help and kindness.
  • Reception helpful. Excellent that we can book appointments on-line. Dr Gambles has empathy, listens and more importantly makes sure that something is done about our health problems.
  • We have always managed to get same day appointment. Staff extremely helpful and sympathetic. A GP visited the house within 2hours of requesting one. Sharon went out of her way to ring me back one day to see if I was ok!
  • I’ve always had good service and have recommended this surgery many times. The doctors I’ve seen have been both caring and thorough. I believe I am alive today because they have been so diligent.
  • Always supportive and ‘go the extra mile’ which is much appreciated by an 83 year old lady!
  • I’ve always found that the surgery runs very efficiently, also you have the pharmacy here and you can get an appointment normally on the day if you phone in early.
  • Pleasant staff. Appointments usually on time but would prefer more appointments to fit in with work commitments.
  • We are very fortunate to have such good service from this surgery. We are aware of increasing demands on GP surgeries.
  • Dr Robbins very good doctor. Thank you.
  • Everyone is so helpful and kind and efficient. All the staff are knowledgeable and pleasant.

Friends & Family Test - July 2016

In July 2016 we had a total of 48 responses; 44 said that they were ‘EXTREMELY LIKELY’ and 4 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • The response to my request for an appointment was fantastic. The waiting room is clean and airy. The GP was extremely sympathetic and supportive. All very positive.
  • I would recommend this Practice for a) the ability to get an appointment on the day needed b) the professional approach of everybody c) the thoughtfulness and kindness I have experienced since registering.
  • I strongly believe that I receive first class care and attention from the staff at Marazion Surgery. I have found no problem when needing to see a doctor whether it be urgent or not. Since becoming diabetic I have received excellent care – far better that I hear from friends at other surgeries.
  • Best surgery in the UK – please pass it on
  • 16 years of exemplary care for my family
  • It’s the most friendly place; receptionists are not the proverbial dragons, the doctors are all super, likewise the nurses, even the locums are great.
  • I have been a patient at the Marazion Surgery since it opened. I must say how happy I have been with the service I have received and when speaking to members of other Practices, about problems they have experienced, I realise how lucky I am.
  • I would be extremely likely to recommend this Practice because they have always been courteous, helpful, sympathetic and understanding through illness of myself and my husband, and during and after my mother-in-law’s final illness.
  • Simply first class care and readily accessible appointments with the doctor of your choice.
  • I find everyone at the surgery to be personable, flexible and highly professional. I feel safe and secure as a member of the Practice.
  • I am on holiday and unfortunately developed a throat infection. From the receptionist answering the phone, my arrival and having seen Dr Murphy, followed by the efficiency and helpfulness of the dispenser – my experience was absolutely outstanding.
  • High quality of care
  • The staff are friendly and efficient, the doctors I have seen have all been pleasant and not officious, which is helpful when you are anxious about your health.
  • The nurse was very considerate and advised me of any problems
  • Excellent staff here from the minute you walk in – reception, nurses and doctors. Thank you all for a great service

There are so many lovely comments it is not possible to list them all, but they include the following:   Exemplary, helpful, professional, approachable, knowledgeable, efficient, courteous, caring, considerate, super, efficient, personable, sympathetic, understanding, thoughtful, kind, supportive, accessible, first class, outstanding …..

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - June 2016

In June 2016 we had a total of 8 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • Efficient and friendly
  • The doctors listen to what you have got to say, so they can help you get better
  • Very pleasant and friendly all round
  • Nice people and really good – thank you
  • Thank you all so much

Friends & Family Test - May 2016

In May 2016 we had a total of 2 responses; both said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

  • The surgery is well run: from the reception staff who are always polite and helpful, to the medical staff. I have always found the doctors and nurses friendly and reassuring (when needed!) and having confidence in one’s medical welfare being looked after is very nice to have! 

Friends & Family Test - April 2016

In April 2016 we had a total of 29 responses; 22 said that they were ‘EXTREMELY LIKELY’, 6 said they were 'likely' to recommend our GP Practice to friends and family if they needed similar care or treatment. 1 said they were neither likely nor unlikely to recommend us as it was ‘highly unlikely I would be asked’.  You told us:

  • Convenient, easy reach of where I live. Has a dispensary. Doctors I see are good, take the time to listen/talk and prescribe appropriate medicines.
  • The service received at this surgery is second to none. Everyone is helpful and kind. I am pleased to be registered with a surgery of this calibre.
  • The care, understanding and support the whole team give is outstanding.
  • Fabulous, friendly staff. Thank you for all your support, much appreciated.
  • You can always see a doctor on the day you call, unlike other surgeries.
  • Everyone and everything just seems to go along very smoothly and efficiently and in a friendly way.
  • Everyone in the practice is helpful and very professional. It is a pleasure to walk into the practice.
  • Have no complaints as everyone is always very helpful.
  • Highly unlikely I would be asked to recommend doctor but would suggest as I am completely happy.
  • I would recommend you because all the years I’ve been here I have never had cause to complain and I have always been cared for and treated with kindness and skill.
  • Very efficient and helpful staff. Easy parking and access.
  • Due to the excellent care throughout.

Friends & Family Test - March 2016

In March 2016 we had a total of 6 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

Doctors and staff so caring and friendly. Doctors very clever and concerned.

The doctors, nurses, receptionists and dispensers are all really lovely and excellent at their jobs. I wouldn’t want to go anywhere else.

Excellent care, comprehensive service. How about a Practice Physio? Easy to get appointments. Efficient staff.

As a retired NHS professional who has worked in several practices I recognise a well-run one when I see it!

Competent staff – prompt attention

Best doctors and staff. Highly recommend. Reception always helpful. 

Friends & Family Test - February 2016

In February 2016 we had a total of 6 responses; 5 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

I find the whole experience very satisfactory. The only reason I don’t circle ‘extremely likely’ is that I’m not the sort of person who goes round recommending doctor’s practices!

I have only been a patient for a few years; however the treatment I have received to date has been first class.

My wife had minor operation here Friday afternoon. A few days later I was concerned about the healing process. Rang surgery around 5.45pm and spoke to helpful lady on the non-appointment line who said she would get a nurse, Chloe, to call me back. She did so and was even more helpful and said she had a free appointment the following day at 8.15am. I have just seen her and she was REALLY helpful. How’s that for service!

Everyone is very kind. I can get an appointment on the same day if I need to. I like all the doctors.

Appointments readily available for that day

Great people – very good service

Friends & Family Test - January 2016

In January 2016 we had a total of 16 responses; 14 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

I am very fortunate to be registered at a surgery which is very efficient, I am always able to get an appointment to see a GP very quickly, I would gladly recommend to anyone.

 

I have always had good and prompt service from this Practice.

 

Always willing to help, nothing too much trouble. A smile is always on show.

 

We are on holiday and needed medical treatment. We have been VERY IMPRESSED with the efficient and kind service we have received today, thank you.

 

Prompt service. No problems to see a doctor. Receptionists helpful. Dispensary helpful.

 

Always willing to help, nothing too much trouble. A smile is always on show.

 

Very polite staff and cheerful

 

Always very helpful

 

I would recommend the service because the staff are friendly and helpful. They reassure me of minor worries. They care about us as patients and treat us like friends.

 

I find doctors, nurses and staff extremely helpful and polite

  

Friends & Family Test - December 2015

In December 2015 we had a total of 6 responses; 4 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment:  You told us:

The surgery – from receptionists, dispensers, practice nurses and GPs (mine is Dr Walden) – ALL provide an excellent service! What more can I say but thank you!

Prompt and efficient

I would recommend this surgery - always got an appointment when needed

Friendly and efficient

 

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - November 2015

In November 2015 we had a total of 8 responses; 7 said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment; 1 said they were unlikely.   You told us: 

All doctors have been very good and prompt appointments easy to get. Great Service.

Professional, caring, and follow up services are absolutely first rate!

Friendly and helpful reception staff. Handy dispensary on site. I can always get an appointment quickly if I need that. Doctors listen and prescribe when necessary, but don’t just hand out pills when all that is needed is reassurance. Thank you.

I have always had very good treatment at this surgery. My only problem is that about 18 months ago I completed a form so that I could log on to your website but have not received a password. I am told this should go to junk mail but it has not!   RESPONSE: The patient had provided their name and contact details so an administrator has since contacted the patient and resolved this issue, for which they were grateful.

Ordering tablets is shambolic, sometimes the website doesn’t work; sometimes the email doesn’t work; at the moment the email acknowledgement doesn’t work. The appointment system is awful, a frantic phoning by everyone at 8.15 and when you get through the appointments are gone. Suggest an early morning ‘first come first served’ might work. Third degree inquisition if you want a home visit. Results get lost. Over the top attitude on data protection – obviously never actually read the Act itself…   RESPONSE: We are sorry to hear your comments and would have liked the opportunity to look into these issues with you; however you have not provided your details. We have recently had to change to a new Email system and this led to some difficulties during the transition period; these have all now been resolved and the Email system for contacting Dispensary is working well. We appreciate that we are busy first thing in the morning and therefore advise patients to ring later in the day for routine matters such as test results. Reception staff take details for visits to allow the doctors to prioritise their workload; we take the confidentiality of our patients very seriously and act in the best interest of our patients at all times.

Friends & Family Test - October 2015

In October 2015 we had a total of 20 responses; all said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.   You told us:

 

A warm welcome when you arrive from the staff who are very helpful and cheerful, at all visits. The surgery has super doctors and we are very lucky.

 

Brilliant GP Surgery. Dr Gambles treated me with skill and kindness to get me back to health. The receptionists and nurses are fabulous – so patient and understanding. Please don’t change anything.

 

The staff are friendly, helpful and efficient. The doctors are concerned and knowledgeable about their patients.

 

Never had any trouble seeing a doctor

 

Excellent service, flexibility and cheerfulness, unselfish and polite. How blessed we are in Marazion to have each and every one of you looking after us.

 

I have always found the staff, doctors and nurses very helpful. If I would make one criticism it is not about your good selves but about our system of prescriptions…… Maybe this is something that can only be dealt with by the NHS.

 

Have been a patient all my life (74)!! Dr Hudson even attended my wedding, sat in the pew to make certain I did not collapse!! No faults at all. Doctors really care, as do all the nurses, receptionists, pharmacy. Don’t think you can improve anything. Thank you.

 

Well done Katie Wills! Due to circumstances, we arrived almost 20mins late, it was nearly 1pm. Katie continued with the appointment. She was cheerful, patient and kind when drawing my blood (which is usually difficult to do). She obtained a sample at the first time of asking too. She is a credit to the surgery.

 

I can’t praise the doctors in this Practice high enough. We have always had excellent care. The nurses are very efficient and very friendly. The dispensary and reception are very friendly and efficient. We are so glad we are patients in this Practice.

 

Lucky to have such an attentive & caring GP in Dr Gambles 

Friends & Family Test - September 2015

In September 2015 we had a total of 30 responses; 27 said that they were ‘EXTREMELY LIKELY’ and 3 said they were ‘likely’ to recommend our GP Practice to friends and family if they needed similar care or treatment.   You told us:

Efficient, clear communication from all doctors and staff. Good website. Excellent diagnostics and response from doctors. Nice atmosphere in surgery. Well done.

Because you have always taken the time to help me through my various ailments, I was happy to recommend my friend to you when her own doctors hadn’t been able to help her.

Very competent and patient centred

Excellent service with a smile Very helpful under pressure

Superb, fast treatment, plus referrals are made quickly. I phone and get an appointment straight away, I am asthmatic. Specialist clinics with support nurses available. Doctors are very professional and sympathetic. Dispensary at hand, repeats are dealt with quickly.  Simply outstanding.

Helpful, friendly and caring support when our elderly mother was taken ill when staying with us. Many thanks.

I have always had excellent treatment from the doctors here for many years and thank them.

Everyone in the surgery is extremely helpful and the service provided is excellent.

As a sufferer of anxiety I have always been reassured, give options and most importantly, listened to and supported. I have never struggled to make an appointment. Thank you Marazion Staff!

I always find the staff pleasant and helpful. I don’t have any trouble getting an appointment when I need one. The doctors are very good in my experience, if I just need reassurance about a condition they never just give out meds unnecessarily which I believe some practices do.

Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - August 2015

In August 2015 we had a total of 12 responses; 10 said that they were ‘EXTREMELY LIKELY’, 1 said they ‘unlikely’ and 1 said they ‘don’t know’ if they were likely to recommend our GP Practice to friends and family if they needed similar care or treatment.   You told us:

I have been a patient at this Practice for 32 years and in all that time have never had any sort of complaint against any of the staff here. It is a wonderful centre and I can’t speak too highly of it.

I would like to say a BIG thank you to all the doctors and staff at the Marazion Surgery. I have attended several surgeries, in different parts of this country over many years and Marazion is by far the best. I am very lucky to be registered with you.

Could you provide a drinking water dispenser in or near the waiting room? We will look into this for you, but if you are feeling unwell please ask a member of staff who will get a glass of water for you.

Friendly and effective service!!

Staff very professional

Although I use the surgery rarely, as fortunately at nearly 70 years of age I am still in good health, when I have needed to, I have always found the service very satisfactory – staff friendly, helpful and efficient, and doctors have always been patient, thorough and informative.

Never had any problems. Doctors always helpful.

Excellent service – more advance appointments would be appreciated where necessary

Courteous helpful staff. Ability to see my designated GP if I book in advance. Staff endeavour to get you an appointment with any available doctor at short notice.

 

Could you provide a drinking water dispenser in or near the waiting room? We will look into this for you, but if you are feeling unwell please ask a member of staff who will get a glass of water for you.

I have been a patient since 1966 and have excellent care and treatment

I don’t know if I would recommend - I never thought of it

The appointment system leaves a lot to be desired! 

Friends & Family Test - July 2015

In July 2015 we had a total of 19 responses; 17 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were 'likely' to recommend our GP Practice to friends and family if they needed similar care or treatment.

People seem very thorough especially Helen Brodie who has really taken my symptoms to heart and gone way beyond my expectations.

I have had a great service here. Yes I would recommend Marazion. Both myself and my husband have nothing but praise for the treatment we have had. Thanks.

Both doctors and staff take the time to listen to patients; Patients are dealt with in a caring and timely manner; The Practice is run in a very professional manner; Having a dispensary on site is very convenient

My family and I have been patients at this surgery for the past 18 years. During this time we have received consistently excellent care and support from ALL the staff. The service this surgery provides is a shining example of everything that is brilliant about the NHS!! Thank you to you all.

Always efficient and friendly service, and always very helpful; especially useful having pharmacy on site

My wife and I could not wish for such wonderful care. 10/10

Very kind, efficient and helpful service all round.

I have always found all members of staff and doctors approachable whilst maintaining a professional manner. I have been dealt with care and have always felt that dignity as an individual patient is respected.

All the staff are helpful and pleasant. I can always get an appointment and am happy with the treatment and manner of all the GPs

Thank you very much for taking the time to complete these slips. We appreciate your support. 

Friends & Family Test - June 2015

In June 2015 we had a total of 18 responses; 16 said that they were ‘EXTREMELY LIKELY’ and 2 said that they were 'likely' to recommend our GP Practice to friends and family if they needed similar care or treatment.

I have nothing but praise for this surgery. They are all so helpful and nice – from the lovely receptionists to the most senior doctor. We here in Marazion Surgery are lucky to have a very caring team of people. Thank you.

Nothing is too much trouble for anyone at the surgery. They are a cheerful helpful team, thanks.

Never any complaints – service is always excellent

We are 100% satisfied with the service provided by the health centre. The staff at reception, the dispensary and of course the doctors and nurses are all to be congratulated.

All staff are always helpful and patient and treat one with respect. I have confidence in my doctor. I appreciate your hard work. Well done.

I could not wish for a better service from all members of Marazion Surgery from the doctors, nurses and all reception and administration. The dispensary is excellent with very courteous staff, always willing to help if they can.

Because everyone is courteous and will go the extra mile to be as helpful as they can. The medical expertise is intrinsic to what everyone does and this is in parallel with a humanity that I appreciate. Thank you everyone. How do you maintain the unruffled calm?

Exceptionally caring and remarkably reliable 

Friends & Family Test - May 2015

In May 2015 we had a total of 9 responses; everyone said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.

The medical and prescription services are EXCELLENT. In 15 years I have always had prompt responses for appointments, treatments and any additional appointments to see specialists. Prompt, professional, caring and absolutely first rate! Bravo!

Doctors, Nurses, the Dispensing Staff, all of you are kind, considerate and efficient. Referrals to consultants are prompt. The Receptionists tolerate my frequent appearances, grumpy with xxx, with patient explanations and a smile. Thank you all.

We had an appointment with Dr Gambles with my four year old son. She was so friendly, reassuring and used her ‘magic’, made my son at ease! Amazing lady.

I would recommend people to register with this surgery. I have always had excellent care from everyone involved in the surgery and I thank you so much.

Everyone seems very caring and thorough – doctors, reception staff and nurses. Suggestion – would it be possible to place a chain in front of the fish tank? We think this might be hazardous, as if the chain or stands fell into the tank it could break (which happened once before!)

Extremely likely because all staff are professional and friendly.   Also early referrals. Reception and Pharmacy always helpful and friendly.

Friends & Family Test - April 2015

In APRIL 2015 we had a total of 23 responses; 22 said that they were ‘EXTREMELY LIKELY’ and 1 said that they were ‘LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.

You’ve been giving us feedback on your care and treatment. You told us:

Thank you so much for all your fabulous compliments and comments during April 2015! You have given us a lot of praise, which has been wonderful to read.

To quote some phrases:  Welcoming, helpful, efficient, best I have ever been involved with, excellent service always, exemplary, no difficulty getting appointments, warm caring and supportive, never expected such levels of pro-activity on my behalf, can’t be bettered, second to none, absolutely first class, matchless, medication always available, always have time and listen, best surgery ever, go to any lengths to help, experienced and well qualified, first class care from first class staff in all departments, always able to see a doctor or nurse on the day when needed, courteous and helpful, always there to help, never seems too much trouble to help, friendly, helpful and understanding office staff pharmacy and doctors, thoughtful, don’t make you feel they are rushed, positive, thorough, excellent all-round surgery.

We’re listening and this is what we’re doing:

We received nothing but praise this month, which is fabulous! Thank you very much for taking the time to complete these slips. We appreciate your support.

Friends & Family Test - March 2015

We ask patients 'How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?'  All patients said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment. You told us:

You’ve been giving us feedback on your care and treatment. You told us:

Thank you so much for all your fabulous compliments and comments during March 2015! You have given us a lot of praise, which has been wonderful to read. To quote some phrases:  Always received prompt friendly and good medical care here: Words can’t describe how satisfied I am with the service you give. In quiet or busy times you are always polite caring and thorough, thank you. I have always found the doctors and staff extremely helpful in explaining ‘illness’ and the very caring and cheerful way I, as a patient, am treated. The treatment I received has been excellent with follow up work very good. We are treated with courtesy and sympathy.   Usually we can be seen without long delays. Always so prompt kind and attentive; no other surgery could touch this one! Friendly helpful staff. The whole team try their best and offer a good quality of care. Always ready to explain anything that worries you; first class treatment. Because all the staff do their very best to help no matter what! Very professional and understanding. Doctors are caring and interested, we’re very lucky to have you. Have always found the experience of using Marazion Surgery a good one.

We’re listening and this is what we’re doing:

One patient commented on the ‘poor organisation in reception’, with the queues of patients waiting to speak to a dispenser or receptionist. We try to keep the length of queues as short as possible. There is a sign asking patients to stand back from the desk to allow privacy, but some patients do ignore this and stand closer. If you are concerned about being overheard you can ask to speak to a member of staff privately, at the separate hatch to the right of the main desk or in a consulting room (if available). Another patient commented on the ‘slowness of obtaining medications’ compared to Spain. We follow prescribing guidelines for patient safety; providing a prompt and efficient service for all our patients. Routine medications are usually prescribed and dispensed ready for collection two days after request, urgent prescriptions are available straight away.

Thank you very much for taking the time to complete these slips. We appreciate your support. 

Friends & Family Test - February 2015

We ask patients 'How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?'  We have had a total of twenty-one responses; all except one said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.

You’ve been giving us feedback on your care and treatment. You told us:

Thank you so much for all your fabulous compliments and comments during February 2015! You have given us a lot of praise, which has been wonderful to read.

To quote some phrases: staff always pleasant and efficient, good doctors and treatment, never had cause to complain in 16 years, best in area, doctors caring, surgery modern clean and welcoming, staff excellent, always able to see a doctor, would never consider going anywhere else, dispensary on the premises is wonderful, staff patient and helpful, been seen promptly all my needs met, sent to relevant medical options quickly, they listened, very proud of NHS service, very approachable non-judgemental attitude, cheerful, can always get an appointment when needed, dispensers will accommodate at short notice, trust that my doctor has time for me and will always work in my best interests, already recommended surgery to relatives, doctors are kind knowledgeable and accessible, nurses are really skilful, doctors are prepared to listen when I need support, a doctor I have trust in, diagnosis has been quickly reached and professionally dealt with, doctors are very thorough.

We’re listening and this is what we’re doing:

We received nothing but praise this month, which is fabulous! Thank you very much for taking the time to complete these slips. We appreciate your support. 

Friends & Family Test - December 2014 & January 2015:

We ask patients 'How likely are you to recommend our GP Practice to friends and family if they needed similar care or treatment?'  We have had a total of twenty-six responses; all except one said that they were ‘EXTREMELY LIKELY’ to recommend our GP Practice to friends and family if they needed similar care or treatment.

You’ve been giving us feedback on your care and treatment. You told us:

Thank you so much for all your fabulous compliments and comments during December 2014 and January 2015! You have given us a lot of praise, which has been wonderful to read. To quote some phrases; courteous, reassuring, well-run, warm and comfortable, run on time, caring and listening doctors, professional , go the extra mile, superb, welcoming, ‘A’, sympathetic, helpful, give time to explain diagnoses, efficient prescriptions, practice has a nice friendly feel about it, reliable, patient and understanding, always get a prompt appointment, work very hard, best treatment I have had in Cornwall’, excellent service, exceptional, knowledgeable, accommodating, prompt and effective, confident in professional abilities, well-organised, convenient to get prescriptions

We’re listening and this is what we’re doing:

During the two month period of December and January, three patients mentioned that they had difficulty getting through to book an appointment first thing in the morning. Of these two patients said they were ‘extremely likely’ to recommend us and one said they were ‘likely’ to recommend us. We have been aware of the difficulties with congestion on the telephone lines and have taken various measures to try and ease this. We appreciate that this is frustrating. We ask that patients who wish to book routine appointments, such as for blood tests or asthma checks with the nurses try to avoid ringing first thing in the morning. Patients are asked to ring in the afternoon for blood test results as these calls can be time-consuming for staff as they have to locate and then explain results. We have recently upgraded our telephone system. There are now eight incoming telephone lines to the Practice. There are always four members of staff who are dedicated to answering calls first thing in the morning. Also from Monday 2nd February 2015, the surgery will open earlier at 8.00am. This will help patients who need to contact the surgery before going to work or school. (Previously the appointments telephone number opened at 8.15am and the main lines at 8.30am).



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